Frequently Asked Questions
Everything you need to know about our designer lighting, furniture, and home hardware.
How much does shipping cost within the UK?
Standard delivery is free for most UK mainland orders over £50. For smaller orders or oversized furniture items, shipping costs are calculated at checkout based on the dimensions and weight of your order.
What is your return policy?
We offer a 14-day return period for most items in their original packaging and condition. Please note that bespoke or custom-made products, such as specific fabric upholstery or custom lighting finishes, are non-returnable.
Do you ship internationally?
Yes, we ship our curated collection to many countries worldwide. International shipping rates and delivery times vary by location; please contact our customer service team for a specific quote if your country is not listed at checkout.
Are your light fittings compatible with LED bulbs?
Most of our lighting fixtures are compatible with LED bulbs. We recommend checking the specific product specifications for the base type (e.g., E27, G9) and wattage limits to ensure optimal performance and energy efficiency.
Can I see your products in person before purchasing?
Yes, we have several showrooms located across the UK, including our flagship locations in London and our original store in Ludlow, where you can view a curated selection of our lighting and furniture ranges.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and Apple Pay for your convenience.