Returns & Exchanges

At Holloways of Ludlow, we want you to be delighted with your purchase; however, if you are not entirely satisfied, you can return your items within 14 days of delivery for a full refund. Please ensure all products are returned in their original, unused condition and in the manufacturer's packaging.

Return Process

• 1.
  Notify Our Team

  Contact our customer service team via email or our online portal to request a Return Merchandise Authorization (RMA) number before sending any items back.

• 2.
  Secure Packaging

  Carefully repackage your items in their original boxes with all protective inserts to prevent damage during transit, ensuring the RMA number is clearly marked on the outer carton.

• 3.
  Arrange Shipment

  Send the package back to our warehouse using a tracked and insured courier service, as we cannot be held responsible for items lost or damaged before they reach us.

• 4.
  Inspection and Refund

  Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 10 working days.